Last updated: May 20, 2026

General support: [email protected]

Security or account safety: [email protected]

Operational alerts are monitored at [email protected]; students should normally use the support or security addresses above so requests reach the right queue.

Please include your account email, the page you were using, screenshots when helpful, and a short description of the issue.

- Account login or registration help.

- Study access or account status questions.

- PDF generation records and download issues.

- Wrong question notebook and progress tracking questions.

- Content filtering by exam board, subject, unit, topic, paper, year, and season.

- Privacy, deletion, or rights request questions.

We aim to respond to support requests within 2 business days.