Paid memberships are processed by our payment provider. Membership access begins only after AlevelGo receives and verifies the provider payment confirmation.

Fixed-term memberships do not automatically renew unless a checkout clearly says otherwise.

- Activated digital memberships are generally non-refundable.

- Contact [email protected] with your account email and payment provider receipt or order ID.

- Duplicate charges, payment success without access, long platform outages, or legal or provider requirements may be reviewed manually.

- Approved refunds return to the original payment method where the provider supports it.

- Refunds may be declined for abusive use, fraud, or substantial use of paid services after purchase.

Because memberships are fixed-term, cancellation normally means access continues until the paid term ends. It does not automatically refund past charges unless a refund request is approved.